• Happy?

    We're just happy that you are happy.

    If you don't know how to epress your new found joy, we've got a few suggestions...

    • Tell your friends and family
    • Share your experience by writing a review
    • Connect with us on redsasa.com, Facebook, Twitter, Instagram, TikTok, etc.
  • Not happy?

    Our friendly customer service team will work hard to put a smile back on your face.

    Here's how we can connect:

For Warranty


What is a limited warranty?

A limited warranty provides coverage for a specific period or certain components of the product. It may not cover all types of damage or wear and tear.

What does a product warranty typically cover?

Product warranties typically cover defects in materials and workmanship. They may also include specific components or features, so it's critical to read the warranty terms in the product manual carefully.

How long can I extend my warranty after submitting a form?

Warranty will be delayed for 6 months after we have verified the order.

Are there any conditions or limitations to the warranty coverage?

Yes, warranties often have specific conditions and limitations. These may include using the product as intended, not making modifications, and following proper maintenance guidelines.
Please read the section on warranty in the product manual to understand these terms.

What should I do if I believe my product is defective during the warranty period?

If you believe your product has a defect covered by the warranty, contact us. Our after-sale team will guide you through the warranty claim process, which may involve repairs, replacements, or refunds.

Is accidental damage covered by the warranty?

Accidental damage is typically not covered by standard product warranties. However, if it was caused during our shipping process, please get back to us and we will take care of it for you directly without requiring you to use the warranty.

Do I need to register my product to activate the warranty?

We don't require product registration to activate the warranty. But it's a good practice to register your product as soon as you purchase it to ensure you receive better warranty coverage and an extension of 6 months of after-sales service.

What happens if I make unauthorized repairs or modifications to the product?

Unauthorized repairs or modifications can void the warranty. It's essential to consult us before making any changes to the product.

How can I be sure that the warranty registration application I submitted was successful?

After we receive the application, we will verify the order within 1~2 working days, the order number is correct, we will directly help you to extend the warranty of the corresponding product. If the order number is wrong or there is any after-sale problem, we will contact you at the first time, so please make sure the contact information you reserved is correct.